Troubleshooting

When something doesn’t look right, start here.

1. A render doesn't line upFind out why a render sits crooked on the model, and how to fix its heading, position or the model.
2. Grey patches in the 3D planWhy some surfaces in the 3D plan show plain grey, and how to paint them or hide them.
3. Camera names don't matchFix renders marked Not used or placed in the wrong spot because their names don’t match a camera.
4. The tour looks blurryWhy a tour can look soft, and how to get the sharpest picture where buyers stop.
5. The tour won't load on a phoneWhat to check when a tour shows a message, stalls or keeps reloading on a phone or tablet.
6. Big or slow uploadsStay under the 500 MB project limit and get a slow read or save over the line.