Big or slow uploads

Stay under the 500 MB project limit and get a slow read or save over the line.

Your folder is read in your browser first, then uploaded when you press Accept and save. Both steps take longer with more and bigger renders.

How storage is counted

Each project holds up to 500 MB. That counts the model and, for every render, a full-size copy plus two smaller copies and a thumbnail. The Storage box on the upload page shows the total as renders load.

The full-size copy is your own JPEG, as it is, if it’s up to 8192 pixels wide. PNGs and wider renders are converted to a JPEG up to 8192 × 4096.

Over the 500 MB limit

You’ll see Over the 500 MB project limit on the upload page, or over the 500 MB limit when you try to save. To bring it down:

1. Save JPEGs at a lower quality. Quality 90–95 is plenty. A JPEG saved at 100 is much bigger and looks no different in a tour.
2. Render smaller. With the default Balanced picture quality, the sharpest a buyer sees is 4K wide, so renders wider than about 4096 pixels add storage without adding sharpness. They only help with Sharpest. See Picture quality and phones.
3. Use fewer renders. Leave out cameras that show nearly the same view as their neighbours.
4. Lighten the model. It shows as its own colour in the storage bar. See Making a simple proxy model.

Then reload the page and drop the folder again.

Saving stopped

If an upload fails you’ll see Saving stopped: … with a reason. Your work is still on the page. Press Accept and save again.

• That file is larger than 60 MB. One render or the model is over 60 MB on its own. Save that render at a lower JPEG quality, or simplify the model.
• Sign in again to upload. Your sign-in has run out. Sign in again, then drop the folder again.
• A network error. Check your connection and press Accept and save again.

Reading is slow

Every render is resized in your browser, and each one is matched to the model. Very large renders, and lots of them, take longer.

• Keep the tab open until the check step. Nothing is saved before Accept and save. If you close or reload the tab, drop the folder again.
• Close other heavy tabs if your computer is short on memory.

Updating later

You don’t need to upload everything again for a change. Press Replace renders and drop only the renders you re-rendered. Same names replace the saved ones. See Replace or add renders later.